How did JungKiu Choi increase employee engagement so much that it resulted in a 54% increase in customer satisfaction, a 29% reduction of customer complaints, and in the reduction of the attrition ratio to the lowest among all foreign banks in China? In this interview, JungKiu Choi describes his (sometimes astonishing) approach when taking on the role of Head of Consumer Banking at Standard Chartered Bank in China, counting over 10,000 employees in 200 subsidiaries.
Like many companies, Lufthansa has been hit hard by Covid. How can leaders deal with uncertainty and fear, when they know they might lose their job? How can they help their employees to deal with their own fears, and keep them motivated despite the sense of disconnection? In this interview you will hear an inspiring leader, Steffen Weinstok, Senior Director Sales at Lufthansa Group dive deep into this topic.
Myriam Callegarin interviews Davide Villa, Chief Marketing Officer and Board Member at E.ON Italy on what he finds important when leading people during these challenging times. We need leaders who take responsibility for their impact on others, their organization and the world; leaders who are willing to co-create new possibilities with the people around them.